Privacy Policy & Dispute Resolution

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY.Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this web site. This Privacy Statement was last revised on 25th January 2017. We may change this Privacy Statement at any time and for any reason. By using this web site, you agree to the terms of the Privacy Statement. You may be subject to additional terms that may apply when you access other web sites by following a link from this web site.

INTRODUCTION The information we receive, and how we use it, depends on what you do when visiting our web site. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

WHAT IS NON-PERSONAL INFORMATION? Non-personal information is information we collect through this web site that does not identify you as an individual person. It may include information such as the following: • the type of web browser software you use (for example, Netscape Navigator or Internet Explorer) • the name of the domain from which you access the Internet • the Internet address of the web site from which you linked directly to our web site • the date and time you access our web site • which pages you have visited on our web site • personal information that has been de-identified If you visit our web site to read or download information, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser: If you only read or download information on our web site, we do not collect or learn your name, e-mail address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information.

WHAT DOES SPRINGFIELD GARAGE DO WITH NON-PERSONAL INFORMATION? Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this web site. We will use non-personal information from you to help us make this web site more useful to visitors. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate de-identified personal information to: • create reports for internal use to develop programs, products, services or content • customize the information or services that are of interest to you • share it with third parties • provide aggregated "traffic statistics" and "response rates" to third parties.

WHAT IS PERSONAL INFORMATION? Personal information is information we collect through this web site that we can use to specifically identify you, such as your: • name • telephone number • e-mail address • date of birth In some places on this web site you have the opportunity to send us personal information about yourself. For example, you may fill out a registration form, or an e-mail form. You also may choose to allow us to personalize your visits to the web site, in which case we will ask you for certain personal information to make your visits to our web site more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our web site before and can personalize your access to our web site, for example, by telling you about new features that may be of interest to you.

HOW DOES SPRINGFIELD GARAGE KEEP AND USE PERSONAL INFORMATION? We may keep and use personal information we collect from you through this web site to provide you with access to this web site. In addition, we may keep and use your personal information: • to respond to your requests • to personalize your access to our web site, for example, by telling you about new features that may be of interest to you • to develop records, including records of your personal information • to contact you with information that might be of interest to you, including information about products and services of ours. • for analytical purposes and to research, develop and improve programs, products, services and content • to remove your personal identifiers (your name, e-mail address, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. • to enforce this Privacy Statement and other rules about your use of this web site • to protect our rights or property • to protect someone's health, safety or welfare • to comply with a law or regulation, court order or other legal process

DOES SPRINGFIELD GARAGE EVER SHARE PERSONAL INFORMATION WITH THIRD PARTIES? Springfield Garage will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Statement. In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behaviour which is harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to: • enforce this Privacy Statement and the other rules about your use of this web site • protect our rights or property • protect someone's health, safety or welfare • comply with a law or regulation, court order or other legal process

WHAT HAPPENS IF THE PRIVACY STATEMENT CHANGES? If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our web site for a period of time after the change is made.

WHAT ABOUT PRIVACY ON OTHER WEB SITES? This web site may contain links to other web sites. Some of those web sites, may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others. This Privacy Statement does not apply to any other web site; we are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each web site's privacy practices and make your own conclusions regarding the adequacy of these practices.

DOES SPRINGFIELD GARAGE EVER COMMUNICATE DIRECTLY WITH VISITORS TO THIS WEB SITE? We may contact you periodically by e-mail, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information; we cannot guarantee that our e-mails to you will be secure from unauthorized interception.

ARE THERE SPECIAL RULES ABOUT CHILDREN'S PRIVACY? We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

WHAT ABOUT WEB SITE SECURITY? We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

HOW TO CONTACT SPRINGFIELD GARAGE If you have questions or comments about this Privacy Statement, please use the Contact feature or contact us at: Springfield Garage Knottingley Ltd 108 Weeland Road Knottingley West Yorkshire WF11 8BG

DISPUTE RESOLUTION: We subscribe to the Motor Ombudsman Advisory and Conciliation Service which helps consumer if you have a dispute that we cannot solve between us. In compliance with the 2015 Consumer Rights Act, the Motor Codes Alternative Dispute Resolution Service is the body we inform our customers to contact. The contact number for Motor Codes is 0207 344 1651.

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